The Student Charter

The Student Charter applies to all students enrolled at Lumina Open University as online or distance learners.

Student Complaints and appeals

We are committed to maintaining a supportive and fair educational environment for all students.

Student guide

This resource is designed to support and empower you throughout your academic journey.

Access and Participation

The Lumina Open University is dedicated to increasing participation and accessibility in higher education.

Register to Vote

We encourage all eligible students to register and participate in elections, ensuring your voice is heard in the democratic process.

Student Protection Plan

The Student Protection Plan is a document mandated by the Office for Students (OfS) that must be in place for every higher education provider.

Refund and Compensation Policy

The University's Refund and Compensation Policy for students enrolled as online or distance learners.

Student terms and conditions

As a dedicated online careers and employability team, we are uniquely placed to help you build a globally focussed high quality talent pipeline that includes a range of experience.